For call centers and BPO operators
Offer an AI voice agent as your own service.
TechMirai works with small and medium-sized call centers as a white-label partner. You bring customers, call flows and operators. We bring the voice AI, conversation design, approved knowledge, dashboard and technical support. AI supports your operators; it does not replace them.
Proof of concept in four steps
- 01
Validate
Test the voice agent on one real task.
- 02
Measure the effect
Measure the result against agreed evaluation measures.
- 03
Decide on adoption
Decide together whether to adopt.
- 04
Production development
Build the production setup.
Evaluation
Suggested evaluation measures
These are measures we suggest tracking. No results are claimed.
Response and completion
Response rate, completion rate
Handoffs and callbacks
Transfer rate, callback rate
Quality
Incorrect-answer rate, operator review
Workload
Missed-call reduction, handling time, after-call work, abandonment
Talk to us about partnership
Tell us about your call center and we will discuss how a proof of concept could work.